DataHour: How Good is AI for Conversations?

With the recent announcements from OpenAI and Microsoft on ChatGPT and from Google on Bard, generative AI is now the new buzz word. As opposed to web search, a user can now interact with an AI system to discuss a topic. This has enormous implications on wide ranging use cases including education, customer service and research. With such major leaps, is AI technology ready for conversations with you?

In this DataHour, Arvind and Neena, will explain the evolution of conversational AI, an AI discipline for user interaction. They will further describe a maturity model to assess the effectiveness of an AI system in holding a conversation with its users and evaluate a couple of existing assistants using this maturity model. They will lastly discuss evolution, solution components and the role of generative AI.

Prerequisites: Interest in Data science and AI and a zeal to learn something new.

Neena Sathi is a principal at Applied AI Institute. She has 30+ years of experience envisioning, designing, developing and implementing AI solutions associated with enhancing customerexperience, back office automation and risk and compliance for many Fortune 100 organizations. She has worked in senior positions at Carnegie Group, Inc, an AI startup, Accenture, KPMG, and IBM. Neena has three masters degrees including MBA from leading USuniversities. She is Master certified integration architect from IBM and Open Group as well as certified Project management professional (PMP) from Project management institute. She is also certified in many Cloud and Cognitive technologies. She has widely presented and published many papers in AAAI, IEEE, WCF, ECF, IBM Information on Demand, IBM Insight, World of Watson, IBM DeveloperWorks and various academic journals. Connect with Neena on linkedin Dr. Arvind Sathi is the Director of AI Literacy at KPMG and a faculty member with University of California where he teaches courses on AI and Analytics. Dr. Sathi received his Ph.D. in Artificial Intelligence from Carnegie Mellon University and worked under Nobel Prize-winner Dr. Herbert A. Simon. Dr. Sathi is a seasoned professional with leadership in Artificial Intelligence and Data Science solution development and delivery. Dr. Sathi was a pioneer in developing AI solutions at Carnegie Group (a Carnegie Mellon startup), leading to its successful public offering as a profitable AI company. At KPMG / Bearingpoint, he led the practices for Intelligent Process Automation, Enterprise Integration, & Analytics. At IBM, Dr. Sathi has led several AI and Data Science programs involving IBM products from IBM Watson, and Cloud business units, and has provided technical oversight to IBM’s strategic accounts. He has also delivered numerous workshops and presentations at industry conferences on technical subjects and holds four patents in information technology. He has published four books on analytics - Cognitive (Internet of) Things, Engaging Customers Using Big Data, Big Data Analytics, Customer Experience Analytics.