From Risk to Retention: The Anatomy of a Customer Saved

About

What if brands could detect when a loyal, high-value customer was about to walk away — and win them back before they even thought about leaving?
 
In this demo-driven session, you’ll follow the journey of Ben, a long-time brand loyalist whose disrupted purchase experience is transformed by a GenAI-powered CX Playbook. Through five critical AI capabilities: AIVA, Customer Pain Point Discovery, (CPPD), Orders at Risk, Route Intelligence, and Agentic AI Triage — Ben’s potential churn becomes a retention success.
 
From product search to post-purchase resolution, every step is proactive, connected, and intelligent. This is the future of customer experience at scale, where millions of customers like Ben are engaged, protected, and kept loyal through AI-driven precision.

Key Takeaways:

  • Discover how CPPD (Gemini 2.0 Flash) detects customer intent in real time and routes queries instantly
  • See how AIVA (Gemini 2.0 Flash + RAG) delivers hyper-personalized product recommendations that convert browsers into buyers
  • Understand how Orders at Risk blends gradient boosting with sentiment analysis to identify and prioritize at-risk orders before customers complain
  • Explore how Route Intelligence combines ML risk scoring with Google Maps APIs and geospatial data to optimize last-mile delivery success
  • Get a flavour of how Agentic AI framework brings together all of the above to provide a full triage resolution to customer issues

Speaker

Book Tickets
Download Brochure

Download agenda