Yugank Aman

Yugank Aman

Head of Artificial Intelligence

About

Yugank Aman is an AI leader with 16+ years building and scaling AI across global enterprises - currently Head of AI at PayPal; prior to PayPal, leadership roles at Netflix, Microsoft, and PepsiCo. At PayPal, he leads a 350+ person organization of engineers and data scientists, driving agentic AI and commerce initiatives that have delivered significant revenue impact and operational efficiency at scale. His work spans generative and agentic AI, large-scale data platforms, and AI governance across global markets. He holds multiple patents, has contributed to emerging industry standards for agentic commerce, and speaks regularly on how enterprises adopt and scale AI.

Commerce is entering a new era where AI agents, not people, increasingly drive purchasing decisions and transactions. As autonomous agents discover products, compare options, and execute purchases, the traditional commerce stack, from discovery and trust to payments and customer relationships, is being fundamentally transformed.
 
This session explores what changes when the customer is no longer a person but an AI agent. It examines how merchants get discovered by agents, how identity and trust work when software can transact autonomously through Know-Your-Agent (KYA) frameworks, and how agent-to-agent (A2A) payment rails enable secure transactions across platforms.
 
Designed for business and technology leaders, this talk provides a practical map of the transition to agent-driven commerce. It covers the underlying architecture, trust infrastructure, payment ecosystem, and organizational decisions required to compete in a world where agents increasingly act on behalf of customers.
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