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Forecasting Analyst– HP, Bangalore (3+ years of experience)

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Right forecasting is the lifeline for any customer support Organization. Here is a role where you apply data sciences to come out with best ways to forecast call volumes and improve the models over time.

Designation –Forecasting Analyst

Location – Bangalore

About employer HP

Responsibilities:

  • Responsible for generating forecasts for groups within Americas Customer Support Organizations (e.g., Call and Repair Centers).
  • Work as part of the Forecasting team and be responsible for:
    • extracting actual call and repair data
    • running the forecasting models using SAS
    • creating forecast accuracy scorecards
    • setting up forecast review meeting with the users
  • Work with minimal direction from the Lead Forecaster and users to accomplish the given tasks. Contribute idea about how to improve the forecast accuracy and efficient of the forecasting process.
  • Maintain good relationship with the forecast users and be the contact person if issues arise.

Qualification and Skills Required:

  • Bachelor or Master degree in a quantitative analytic field such as Statistics, Biostatistics, Econometrics, Mathematics, Operations Research or closely related discipline.
  • 3 or more solid years of training and experience in SAS programming and classic statistical tools including Linear and Non-linear Models, Logistic regression, Time Series, and Multivariate statistics.
  • Proficient in data handling and analysis software, building Excel Macros & SQL queries is a plus.
  • Experience in workforce planning and Verint WFM tool applications a plus.
  • Excellent interpersonal and communication skills.
  • Experience in design, development and implementation of an analytical decision support system for users in a large corporate setting is desired.
  • High competency in advance functionalities of Access (e.g., building/maintaining database and queries) and Excel (e.g., Pivot tables and VBA).
  • Ability to advise and influence others over complex issues in a persuasive manner.
  • Ability to research technical issues and generate creative and innovative solutions.

Interested candidates can apply at this PAGE.

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